Refund policy

Refund & Return Policy

At JPJ Shawls, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, or different from what you ordered, we are happy to assist you.

Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged or defective.
  • You received the wrong product.
  • The product received is different from the product you ordered.

To be eligible for a return, the product must be unused, unworn, unwashed, and in its original condition and packaging.

Non-Returnable Items

Returns will not be accepted for products that:

  • Have been used, worn, washed, or damaged by the customer.
  • Are returned without their original packaging.
  • Have been damaged due to improper handling or care after delivery.
  • Are returned after 7 days of receiving the order.

How to Request a Return

To request a return, please contact us within 7 days of receiving your order and provide:

  1. Your order number.
  2. A brief description of the issue.
  3. Clear photos or videos showing the product and the problem.

Our team will review your request and let you know whether the return is approved.

Refunds

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If your refund is approved, the refund will be processed through the applicable payment method. The time required for the refund to appear in your account may depend on your bank or payment provider.

Exchange

If you receive a damaged, defective, or incorrect product, we may offer an exchange for the correct product, subject to availability.

Return Shipping

If the return is due to an error on our part, such as receiving a damaged, defective, or incorrect product, JPJ Shawls will cover the applicable return shipping cost.

For returns requested for reasons other than an error on our part, return shipping charges may be the customer's responsibility.